At Positive Wealth Co, we’re committed to providing exceptional service. If something hasn’t met your expectations, we’d love the chance to make it right. Here’s how you can let us know:
Please share your concerns with us first. You can reach our Complaints Manager at Infocus Securities Australia Pty Ltd:
– Email: [email protected]
– Post: PO Box 1856, Sunshine Plaza QLD 4558
– Phone: (07) 5406 5000
Tell us what happened and which part of our service didn’t meet your expectations. Include all relevant facts and let us know how you think we can resolve the issue.
We’ll investigate and aim to resolve your complaint within 30 business days from when we receive it. If it takes longer, we’ll keep you updated.
You can take your complaint to the Australian Financial Complaints Authority (AFCA). AFCA offers free, independent dispute resolution and we are bound by their decisions.
AFCA Contact Details:
– Website: www.afca.org.au
– Email: [email protected]
– Phone: 1800 931 678
– Mail: GPO Box 3, Melbourne VIC 3001
